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HOME DELIVERY


Delivery Timeframes

 

Standard orders to a UK delivery address usually take 2-4 working days from the day you place your order to being delivered to your address. Scottish Highlands and Islands may take up to 2 working days longer for delivery than mainland UK. Delivery to Europe typically takes an additional 2 working days and delivery outside of Europe will take longer, depending on the destination country.

 

Standard orders will normally be delivered via Royal Mail 48 Hour tracked service and are made between 8am and 6pm, Monday to Friday. Smaller items will be posted through your letterbox, but for larger items a card will be left should no-one be there to accept the parcel. We are happy to deliver to work addresses, excluding PO Box numbers. In some instances, and at our discretion, we will upgrade to a traceable courier service at no extra cost to you.

 

Standard delivery timeframes are subject to stock availability from our warehouse. Where stock has to be picked from one of our stores, the delivery time may be extended. For goods that are out of stock, we will update you with our anticipated delivery date within 1 working day of receiving the order.

 

Next Day Delivery or high value orders will be delivered via a Parcelforce tracked service and will require a signature on delivery.

 

Orders for overseas delivery will be delivered via a tracked service and will require a signature on delivery

 

Different colours and sizes of the same item can have different delivery times. Please pay attention to the delivery date stated.

 

Parcels will be despatched when all items in your order are available. To arrange a split parcel delivery, please contact our customer services team.


Delivery Charges

 

Standard Delivery Charges to UK

  • UK Mainland Postcodes : Free
  • UK Next Day Delivery: £4.95
  • Scottish Highlands + Islands (inc. Channel Isles): £3.95
  • Northern Ireland: £3.95
  • BFPO: £3.95, Free on orders over £30 - Find out More
  • Any UK Address for Gift Vouchers: FREE

For international deliveries, please refer to our International Delivery Table

 

Deliveries from Snow and Rock are not made duty paid, so additional local duty and taxes need to be paid in certain countries to enable receipt of the goods. This is the customer’s responsibility.

A full list of countries that we ship to is available in the country drop-down menu in the checkout.

Shipment of oversized items to World Zone countries can be organised, but only by phoning our customer support line on +44 (0)845 100 1000. 


Purchase Contract 


Snow and Rock's acceptance of your order commences when your order is despatched. At this point, the purchase contract is formed and you will be charged for the goods.


If your parcel show signs of damage on receipt from the courier, please make a note of this on the courier’s documents or if possible take photographs of the damaged areas. This will assist in any claims which may occur at a later date.


All delivery charges and timings are subject to change without prior notice. 

Delivery Restrictions

 

Unfortunately, there are certain items which we are unable to deliver to your home or via the Parcelforce Convenientcollect option.

 

We cannot deliver gas, cooker fuels, lighting fluids or any knives or bladed items, as well as large, heavy and bulky items.

 

We have a weight restriction of 30kg and a size restriction of 1.5m in length and girth combined.

 

If you would like to purchase an item online with any of the above restrictions you will need to choose Click & Collect, and collect from your preferred Snow + Rock  store. We apologise for any inconvenience caused.

Parcelforce Convenient Collect

 


With the Parcelforce Convenientcollect service, you can pick up your new gear at over 10,500 Post Office locations in the UK. Products that are available for Parcelforce Convenientcollect will have the option available to you when you are on the product detail page or in the Checkout online.

 

Once an order is placed using Convenientcollect, the address or delivery method cannot be amended. If you change your mind, please contact our customer services team to cancel the order. You can then create a new order using your preferred delivery method.

 

The Parcelforce Convenientcollect service is FREE for orders over £30 and £3.95 for orders under. Simply choose your local collection point and collect once you have received your SMS or email notifying your order is ready for collection. Please check opening times before you visit your local Post Office, and check that there is adequate parking available nearby if your order is oversized. Once you have ordered your items...

 

  • You will receive an SMS and email confirming your order is with your chosen collection point.  If you have no mobile number assigned to your account you will only receive an email.
  • When you collect your items at your chosen collection point you will need the booking reference number (included on the order confirmation and dispatch emails) as well as a valid photo I.D (driving license or passport).

 

Please note that if you would like only part of your order delivered via Parcelforce Convenientcollect and other items to be collected in store or for home delivery, please place two separate orders. Each Post Office has a capacity and will be removed from the website when that capacity is full. Parcels will be held at the Post Office for a maximum of 14 days before being returned to Snow + Rock.