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Help Centre


Our self-service help centre will answer many questions around ordering, returns and product knowledge. It is easy to use and available 24/7. We recommend to check here first before you contact us. Go to the Snow+Rock Help Centre.

Customer Service:


The Snow + Rock customer service team are available:


  • Monday - Friday: 08:00 - 17:00 *Phone, Email + Webchat
  • Saturday: 09:00 - 16:00 *Email + Webchat
  • Sunday: 09:30 - 15:30 *Email + Webchat


Contact Details:



To send an email to our customer service team complete our online form. It’s helpful if you copy and paste any relevant links into your email.

We aim to respond to emails within 8 business hours.




UK: 01174 562355

International: +44 1174 562355



Snow and Rock

Outdoor and Cycle Concepts Ltd

PO Box 75
SN16 9WQ
United Kingdom