Order Enquiry Delays


Due to a higher than average number of order enquiries it’s taking us longer to respond, we’re working really hard to reduce the delay and get your order out as quickly as possible. Thank you for your patience.


Help Centre


Our self-service help centre will answer many questions around ordering, returns and product knowledge. It is easy to use and available 24/7. We recommend to check here first before you contact us. Go to the Snow+Rock Help Centre.

Customer Service:


The Snow + Rock customer service team are available:


  • Monday - Friday: 10:00 - 17:00 *Email + Phone lines only
  • Saturday: 09:00 - 16:30 *Email only
  • Sunday: 09:30 - 15:30 *Email only


Contact Details:



To send an email to our customer service team complete our online form. It’s helpful if you copy and paste any relevant links into your email.

We aim to respond to emails within 8 business hours.




UK: 0845 1001000

International: +44 (0)1483 445335



Snow and Rock
PO Box 75
SN16 9WQ
United Kingdom