PRICE MATCH PROMISE
At Snow+Rock we are committed to the best selection of products at the most competitive prices. We’re constantly trying to make sure we are not beaten on price.
Under our Price Match Promise if you find a product at a lower price with a UK VAT registered company, either in-store or online, we will match it for you. This offer applies up to 7 days after your purchase.
To Take Advantage Of Our Price Match Promise
IN-STORE - Simply bring evidence of the lower price into one of our 20 stores nationwide and show it to one of our team. This can be, for example, a copy of an ad, a screen grab or a reference to a web page that the team can use to verify the price based on the Terms & Conditions below. The more information you can provide the quicker and easier it will be for the team to verify your price challenge.
ONLINE - You will need to contact our Customer Service Team on 0845 100 1000.
The Conditions Of Our Price Match Promise
- The product in question must be identical in style, current season, specification, size, colour and warranty.
- The competitor store or website must have the product in stock and available for immediate purchase or delivery.
- The Price Match Promise can be claimed against any retailer based in the UK mainland or EU countries. However, they must be an authorised retailer, i.e. not a sole trader or auction site.
- Where we match an internet price we will take the competitor’s shipping costs into account to work out the total price.
- Where we are comparing a price in a different currency to that used on our website we will convert this to GBP (£) at the exchange rate in effect at the time of purchase.
- We will match only against the advertised price offered by the competitor, i.e. this does not include additional promotional activities such as loyalty card points, cashback schemes and voucher codes.
- We will price match up to 7 days after the date of your purchase as recorded on your receipt.
NOTE. For ski boots and skis with bindings that are bought under our Price Match Promise, we may add a charge of up to £50 to reflect the specialist service required to properly fit these items in-store, which is not always available from other retailers.
- All Price Match Promise transactions are carried out at the discretion of Snow+Rock.
- We reserve the right to withdraw the Price Match Promise at any time.
NOTE. Our Price Match Promise excludes our Gatwick Airport store and other duty free outlets.