Contact Us
Want to place an order?
If you want to place an order with us but you are unsure about one of the below areas please don't hesitate to get in touch and we will do our best to answer the query.
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Do you have stock of the item?
Every item that we show online will have stock or will have been ordered from our suppliers. We source our stock from either our warehouse or our stores. From time to time the stock we receive isn't up to our high standards for sending to you. If this happens we will contact you and source a replacement. You won't be charged for an item until we have shipped the goods and have a consignment number from Royal Mail or a courier. If you still have a question about our stock please contact us at Manager.Direct@snowandrock.com -
I would like to talk to someone before placing an order
If you would like to talk to someone before placing an order, for any reason, please call 0845 100 1000 between 9am - 6pm weekdays or 9:30am - 3:30pm Saturday. -
I'd rather have a catalogue then look through the website
Each year we produce 4 catalogues: A wintersports catalogue in the autumn, two outdoor sports catalogues - one in spring and one in autumn, and an equipment annual in the spring. If you would like to receive any / all of these please click here or call 0845 100 1000 to request them.
Placed an order?
If you have placed an order with us and have a question, please contact us on the links below.
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I want to track my order
We provide a tracking facility online with every order placed. Login to your account here to see the order status.
- Ordered/In Progress (Exported) - This means that the items have been located in our picking system and we are waiting for them to come to our despatch team. We pick items from our warehouse and stores. Warehouse items will arrive to our despatch team on the same day if the order was placed before 16:00. Store items can take up to 3 days to arrive and are inspected on arrival. In the rare case that there has been damage to the item in transit, we re-pick a replacement from another store, however, this can add a couple days to the delivery time. In some cases the item will still be on order with our supplier. In these cases you will be contacted by one of our sales team and informed of the expected delivery date.
- Dispatched - We've sent your order via Royal Mail or courier to you. You will receive an email with the tracking number, which is also available on your account page. Click here to login. All parcels go on a 48 hour service from despatch.
- Complete - Someone has signed for the item and it has been delivered by the courier.
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I want to cancel or amend an order
If you would like to change your order in any way, we will be more then happy to help. Just call 0845 100 1000 with your order number to hand.
Opening Hours
- Monday - Friday
- 9am - 6pm
- Saturday
- 9.30am - 3.30pm
Employment
If you would like to apply for a job at Snow+Rock, or have a query about a job application, please follow the links to the appropriate page in our jobs section - Jobs
Store Enquiry
If you have a query about stock, opening times, locations or servicing at any of our stores please contact the relevant store by visiting our stores page. If you are unsure where the nearest store is, our stores page contains a store finder to help you. All you need is your postcode.
Head Office Enquiry
If you have a question for our Head Office please contact reception on 01483 445335 or write to:
Feedback
We always welcome feedback, whether it's a suggestion to improve our site or you just want to say thank you for a delivery. Email us at manager.direct@snowandrock.com
We welcome feedback from our customers regarding our stores, staff and products, please email us with your comments at customer.services@snowandrock.com
Other
If you still have an outstanding question, just have a look through our help page or call us on 0845 100 1000
