Our mail order team can be reached on 0845 100 1000.
If you would prefer, please contact us via email by clicking on the link that's most relevant to your enquiry:
- Progress of Order
- Delivery Issue
- Stock Enquiry
- Product Enquiry
- VAT refund
- Refund or Exchange
- Store Comments
Alternatively, send us an email at email@example.com with the topic of your enquiry in the subject line - this will help us direct your enquiry to the right person and speed up the response time.
Summer season: Monday - Friday: 9am - 6pm
Winter season: Monday - Friday: 9am - 6pm, Saturday: 9am - 5pm & Sunday: CLOSED (27th November - 16th January Sunday hours: 10am - 4pm)
If you would like to apply for a job at Snow+Rock, or have a query about a job application, please follow the links to the appropriate page in our jobs section - Jobs
If you have a query about stock, opening times, locations or servicing at any of our stores please contact the relevant store by visiting our stores page. If you are unsure where the nearest store is, our stores page contains a store finder to help you. All you need is your postcode.
Head Office Enquiry
If you have a question for our Head Office please contact reception on 01483 445335 or write to:
We always welcome feedback, whether it's a suggestion to improve our site or you just want to say thank you for a delivery. Email us at firstname.lastname@example.org
We welcome feedback from our customers regarding our stores, staff and products, please email us with your comments at email@example.com
If you still have an outstanding question, just have a look through our help page or call us on 0845 100 1000