We want you to be happy with your purchase. If you wish to return your goods, then you can do so by visiting one of our stores, sending the product to our refunds department, or by taking it to a Collect+ store within 100 days of receipt if you are an Explore More member. Our standard return policy is 30 days of receipt. Sign Up To Explore More >
Unwanted items should be in new condition, with the original packaging, labelling and with a Snow + Rock receipt. A refund request will usually be actioned within 7 working days from receipt. Please note, for unwanted items, you are responsible for paying all return postage charges.