Privacy Policy

We treat your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We keep it on a secure server and we fully comply with all applicable UK Data Protection and consumer legislation.

When you shop on this Website, you need to input Personal Information such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We use your information only for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve this Website and its services to you;
  • To serve website content to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

We may contact you for any of the above purposes whether by telephone, email or in writing.

When you create a shopping account you will be given the option to receive information from us by post or e-mail, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick or untick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by following the unsubscribe link in our emails or telephoning us on 0845 100 1000. We are open 9:00 - 18:00 Mon - Fri and 9:30 - 15:30 Saturday.

We will not release your Personal Information to any company outside of Snow+Rock for mailing or marketing purposes unless you have given your consent.

Be aware that if requested by the police or a government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website. Please check back frequently to see any updates or changes to our privacy policy.

For the purposes of the Data Protection Act 1998, the Data Controller is Snow+Rock at the address below. Questions regarding this Policy should be directed to the same address.

SnowandRock.com Manager
Snow+Rock
The Rock
2 Thornberry Way
Guildford
Surrey
GU1 1QB

Alternatively, send us an email at manager.direct@snowandrock.com or give us a call on 0845 100 1000.